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  1. If you have run into any issues with your normal Passwordstate accounts, and cannot log in, you can use an Emergency Access account to gain access back to the Administration area. This will allow you to fix the issue and restore Passwordstate back to a working environment. To log in with your emergency access password, you'll need to append /emergency to your Passwordstate URL, and enter the Emergency Password which you set during your initial install. An example of an Emergency Access URL is https://passwordstate.clickstudios.com.au/emergency. If you have forgotten your Emergency password, Click Studios can help you recover it, but you'll need to provide us some information. Please send this information to support@clickstudios.com.au requesting assistance to recover the password. **Note** If we do not have you listed as a contact, then we will need to get approval from one of our contacts, or your line manager to help you recover this password. Please CC in your Passwordstate Administrators and/or your Manager in your email as a form of authorization. 1. Provide a copy of your web.config file, which is located in your Passwordstate installation directory – default location is C:\inetpub\passwordstate on your web server. Note, if your web.config file is encrypted, you'll need to first decrypt it before sending through. How do you know if it's decrypted? Please see here: https://forums.clickstudios.com.au/topic/2699-encrypting-and-decrypting-the-webconfig-file/ 2. Using SQL Management Studio Tools, connect to your Passwordstate database server and run the following query: USE Passwordstate SELECT EA_Password, Secret3, Secret4 FROM SystemSettings Copy the output of this query and email it to Click Studios Once we have received your information, we will email you back your Emergency Access Password. We then recommend changing it once you have fixed your system, under Administration -> Emergency Access. Regards, Click Studios Support
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