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  1. support
    Uploading a QR code in an incorrect format could lead to a error below: Error Code = Character is not a Base32 character. Parameter name: c, StackTrace = at OtpNet.Base32Encoding.CharToValue(Char c) at OtpNet.Base32Encoding.ToBytes(String input) at passwords_Shared_editpassword.AnalyseOTPUri(String QROutput, Boolean FromTimerTick) at passwords_Shared_editpassword.PopulateFields() Passwordstate 9 has some preventative code to stop this from occurring, but in Passwordstate 8 you will need to clear the QR code manually. To do this, please follow these instructions below: First, you should take note of the Password ID for your Password Record that you are having troubles with: Now using SQL Management Studio Tools, run the following script but substitute in your Password ID USE Passwordstate UPDATE Passwords SET OTPUri = NULL WHERE PasswordID = 'xxxx' Now you should be able to access your Password Record, and upload a valid QR code. Regards, Support
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