Clear Error Console and Application Event Logs

[support]

If Passwordstate User Interface experiences any unusual issuer or errors, it can log them in the Error Console.  If the Passwordstate Windows Service experiences any errors, then it can log them in the Event logs on the Passwordstate webserver.  This guide explains how to quickly clear these errors, in the event Click Studios support ask you to gather the latest errors from your system.

 

Clearing the Error Console:

Log into Passwordstate, go to Administration -> Error Console and click the Purge Error Data button:

 

 

Clearing the Application Event Logs:

Remote into your Passwordstate webserver, and clear the Application Event logs as per this screenshot below.

 

 

Gather new error messages:

The easiest way to collect any error messages, is to download and run the Server Info script on your webserver, which is explained in this forum post: https://forums.clickstudios.com.au/topic/2518-passwordstate-support-information-script/

 

Regards,

Support