Hi,
Shortly decsription.
We upgraded our test env from 9595 to 9630 as doing earlier.
Enable maintenance
backups taken
first upgrading app server then reset portal
adding commsapikey on reset portal web.config
But in the app server auditing view while trying to access to reset portal page, given -> Build No '9630' - Failed API Call: An error has occurred authenticating to the API.
activity : Failed API Call
Previous versions might have had issue that allowed ip ranges needs to be saved again via UI and then the reset portal has started working and nothing issues faced...
Anyone have idea how to fix this? There the issue is. environment / infra not changed.
