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jimmy

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  1. Thanks
    jimmy reacted to support in Internet-less upgrade method still needs internet access   
    Hi Jimmy,
     
    Thanks for your patience with this, and we do need to apologize - this is an issue with our code, checking that xml file as you mentioned. I'm not sure why I didn't see this in testing - possibly it was cached somewhere.
     
    We've fixed this for the next release, which means you will obviously need to perform a manual upgrade when this new release is available. We're not sure when the next release is yet, but it could be 2 to 4 weeks again.
     
    Again, thanks for your patience, and sorry again.

    Regards
    Click Studios
  2. Like
    jimmy got a reaction from Buckit in Internet-less upgrade method still needs internet access   
    In the meantime I've been testing the other way around: unplug the NIC.
    Now the button keeps saying "testing download..." forever (or at least for 30 minutes until I terminated it).
    So there seems to be some difference but still not like it works at your side.
     
    When the NIC is disconnected I see Windows Events "An error has occured executing the call 'SecurityGroupExists'. The server is not operational."  Perhaps this is because the ADDS is then also unreachable.
    With te NIC connected I see nothing in the eventlog.
     
    To make sure it really attempts to access internet, I added www.clickstudios.com.au to the hosts file, pointing to 127.0.0.1. This causes the upgrade now to fail even faster. That proves that it does do a call to www.clickstudios.com.au at a point where it should not.
    (I double checked the permissions on the zip-file, and also extracted it once to verify that it's not corrupted)
     
    I have created a quick-and-dirty webserver replacement of http and https for www.cliskstudios.com.ca to have a bit of logging, and I see that it requests /NewBuildInfo.xml (plain over port 80?).
    Perhaps then you know what is going on? (it's not the upgrade zipfile but an xml)
     
    Tomorrow I won't be able to change or test anything, but please feel free to keep me informed (I am able to reach this site).
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