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Password Heartbeat Erorr

Gary Carr

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We are testing out the password reset and heartbeat functions of 9.3.9360. We are able to reset our passwords on Linux boxes but the heartbeat does not work.


We get the following error when attempting to use the heartbeat function on any devices.


Web server running Server 2019



Major  Minor  Build  Revision
-----  -----  -----  --------
5      1      17763  2183


PSChildName                      Version
-----------                      -------
v2.0.50727                       2.0.50727.4927
v3.0                             3.0.30729.4926
Windows Communication Foundation 3.0.4506.4926
Windows Presentation Foundation  3.0.6920.4902
v3.5                             3.5.30729.4926
Client                           4.8.03761
Full                             4.8.03761


A manual Account Heartbeat check failed to validated the password for account root of Account Type 'CentOS' on Host xx.com. Error = Failed to validate password for account 'root' on Host 'xx.com'. Error = ChilkatLog: UnlockComponent: DllDate: Feb 25 2020 ChilkatVersion: UnlockPrefix: NONE Architecture: Little Endian; 64-bit Language: .NET 4.5 / x64 / VS2013 VerboseLogging: 0 component: Ssh unlockCode: regKeyUnlock: ERROR: The application passed an empty string or NULL to UnlockComponent. --regKeyUnlock Failed. --UnlockComponent--ChilkatLog



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