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Posts posted by support

    update PasswordState behind firewall

    in Community Support

    Posted

    Hello Emad,

     

    In the next release, the same Windows Installer used to perform a fresh install of Passwordstate, will also be used for upgrades.

     

    So you will need to manually download the installer from our web site, confirm the checksums, and then run the installer.

    Regards

    Click Studios

    Oracle Discovery, Resets or Validations fail: Could not load file or assembly Oracle.ManagedDataAccess.dll' or one of its dependencies

    in Known Issues

    Posted

    Issue:

    You are seeing the error below when trying to perform resets, discoveries or heartbeats on Oracle database accounts:

    2021-06-10_12-44-46.png

     

    Fix 1:

    Ensure you have downloaded and installed the Oracle ODAC components as per Section 4 of the Privileged Account Management Guide: https://www.clickstudios.com.au/downloads/version9/Passwordstate_Privileged_Account_Management_Manual.pdf

     

    Fix 2:

    In Passwordstate, check the path in Administration -> System Settings -> Password Resets tab for the path to your Oracle ODAC components.  Confirm this path is the correct path where you have them installed on the web server.

     

    Fix 3:

    Log into your web server and open the properties of the Oracle.ManagedDataAccess.dll file.  It's possible it is blocked, and unblocking this file will fix this issue.  You should restart your Passwordstate service if you unblock this file.

    2021-06-10_12-31-16.png

     

    Regards,

    Support

     

     

     

    Scheduled Report for Successful Password Reset

    in General Hints and Tips

    Posted

    Issue:

    You have a Password List set up for automatic resets, and you'd like to be alerted by email when the scheduled resets occur.

     

    Fix:

    Set up a scheduled report by following the instructions below:

     

    Click Scheduled Reports -> Add Report

    2021-06-09_9-58-24.png


    Select Custom Auditing Report, and choose the option to not send the report if it produces no results.  Consider including a CC email address, otherwise the report will be sent to you only.

    2021-06-09_10-27-11.png

     

    Choose the schedule of your choice, in this example we are having the report daily at 8am.

    2021-06-09_10-27-51.png

     

    Select the Password List where the passwords are stored, choose the Password Reset Successful activity type.  Only query the previous 1 day of auditing data, or match this value to the frequency of you report.   Select the Windows Service filter, and if you want to filter on one specific password record, consider the Filter By User Account or Description.

    2021-06-09_10-28-36.png

     

    When the password for any account in this password list has been successfully updated by scheduled reset, you will now be emailed that this event has occurred.

     

    Regards,
    Support

    Version 9 - Mobile Extension Setting navigating back to PWS?

    in Community Support

    Posted

    Hello Mike,

     

    With this setting, you get all the same features in the Browser Extension, as you do internally i.e. form-filling, saving new web site logins, and updating web site logins.

    But when using the App Server URL like this, you do not get access to the full UI of Passwordstate, as this is installed internal to your network, and not in your DMZ.

    I hope this clarifies.

    Regards

    Click Studios

    Upgrade error detected - It appears the file /upgrades/passwordstate_upgrade.zip is corrupt.

    in Community Support

    Posted

    Hello Michael,

     

    We've emailed all customers previously to let them know the In-Place Upgrade feature is offline for now, whilst we re-work the upgrade feature for our software.

     

    You can still upgrade using the Manual Upgrade method, and please see instructions below for this.

     

    1. First delete the file c:\inetpub\passwordstate\upgrades\passwordstate_upgrade.zip if it exists
    2. Upgrading to latest build when using version 8 – ‘Section 6. Manual Upgrade Instructions’ - https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf

     
    You first need to upgrade to build 8995, before you can upgrade to version 9. And please take note of the new System Requirements at the beginning of that document.

    Regards

    Click Studios

    What version of Powershell and .NET Framework am I running?

    in Installing Passwordstate

    Posted

    When installing Passwordstate 9, the server you install it on requires Powershell 5, and at least .NET Framework 4.7.2.  Here's how to check the versions of these on your Passwordstate web server:

     

    Powershell:

    Open Powershell on your server and type in $host.  This will return the version you are running and it needs to be at least 5.0

     

    .NET Framework:

    Whilst you have Powershell open on your server, paste in the following code and hit enter:

     

    Get-ChildItem 'HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP' -Recurse | Get-ItemProperty -Name version -EA 0 | Where { $_.PSChildName -Match '^(?!S)\p{L}'} | Select PSChildName, version 

     

    The version you are running should be 4.7.2 or higher.

     

    Screenshot below of results:

    2021-05-27_10-36-31.png

     

    Regards,

    Support

    Recover DB backup 8792 to 9117 failed

    in Community Support

    Posted

    Hello,

     

    You cannot upgrade directly from that build of version 8 to version 9. The only build of version 8 you can upgrade to version 9 from us build 8995.

     

    On the following page, please download the full install of build 8995, and install this on your new server. It will then upgrade your DB to build 8995.

     

    You can then upgrade again to version 9, using section '6. Manual Upgrade Instructions' in the following document https://www.clickstudios.com.au/downloads/version9/Upgrade_to_Passwordstate9_Instructions.pdf

    Regards

    Click Studios

    Error Creating Shared Password Lists IF user policy E2=X

    in Community Support

    Posted

    Hello,

     

    This issue relates to SQL Server not being able to insert a record into the DB. We've only seen this before when customers are using SQL Server Transactional Replication, and the High Availabilit instance of Passwordstate was not set to be passive i.e. read only.

     

    Is this your setup? If so, if you go to the screen Administration -> Authorised Web Servers, are the roles for your servers set correctly?

     

    If so, please contact us via the following page, as we will need to check your database schema to ensure it is correct - https://www.clickstudios.com.au/support.aspx
     

    You can provide us a copy of your schema by following this article - https://www.clickstudios.com.au/documentation/generate-database-schema.aspx 

     

    Version 9 also required .NET Framework 4.7.2 or higher, but we do not believe this is your issue.


    Thanks

    Click Studios

    Enforce *any* 2FA/MFA method through account policies

    in Feature Requests

    Posted

    Hi Guys,

     

    We're not sure how this would work if we implemented it i.e. how would we know which authentication screen to direct them to?

     

    Did you know user's can specify their own Authentication option on their Preferences screen? And on the screen Aministration -> System Settings -> Authentication Options tab, there is the option "Hide the following Authentication Options on User's Preferences screen" which can also be used.

    Regards

    Click Studioos

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