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support

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Everything posted by support

  1. Hello, At this stage we do not have support for more fields like this. Regards Click Studios
  2. Hello. All load balancers should be able to be configured for X-Forwarded Support. We would recommend logging a support call with your Load Balancing vendor, and ask how this can be done. There currently is no way to disable this feature, for security reasons - typically customers install this module in their DMZ, so you do need to protect against these failed login attempts. If you go to the screen Administration -> Password Reset Portal Administration -> System Settings -> Miscellanous tab, you can increase this lockout value though. Regards Click Studios
  3. @Max @tboggs13 - just to clarify, with the other products you've mentioned - are they auto logging you in when you have an active session with Azure AD? If they are, when you logout via the application (not Azure AD) and then return to the home page, are you automatically logged in again or prompted to re-authenticate via Azure AD? Regards, Click Studios
  4. Hi Guys, Thanks for your request, but we will not be changing the behaviour for this. We have engaged with an external Cyber Security company for the development of the App Server, and they also recommended the current method we implemented. As certificates are quite cheap, we instead recommend purchasing a certificate, instead of using Let's Encrypt. Regards Click Studios
  5. Hi All, We're currently working on this for the next release, and have successfully corrected the 302 error using the new AAD logout URL. However, during our testing we're still observing that all Azure Apps are subsequently signed out after posting the LogoutRequest.“ If you input the generic URL it will log you out of all AzureAD applications” implies that you would like to only sign out of Passwordstate and not all the other apps utilising the Azure AD session. Did we interpret this correctly? If so, we believe this is not possible unless we force re-authentication even when an Azure AD session is currently active which would ultimately defeat the purpose of single sign on. Regards,Click Studios
  6. Hi Jan, Unfortunately it's not possible to run the report for one group only. Once the full report is exported, we'd recommend just doing some filtering in Excel. Regards Click Studios
  7. Hello tester22, We might need to look at the health of your system, and cannot request that on public forums. If you have an active maintenance contract for our software, could you please log your support request via the following page - https://www.clickstudios.com.au/support.aspx Thanks Click Studios
  8. Hello Nicholas, Unfortunately you cannot use our RADIUS authentication option for this, as it only supports the PAP protocol, and not CHAP. For Azure Authentication, you can use SAML Authentication, and all authentication is handed off to Azure, and supports whatever authentication is configured there. Instructions for configuring SAML can be found in the Security Administrators Menu, under the Help menu in Passwordstate. Regards Click Studios
  9. Hello Javilia, Please see our response on your other forum post where you asked the same question - https://forums.clickstudios.com.au/topic/14088-upgrading-to-passwordstate-9-from-version-6-7-or-8 Regards Click Studios
  10. Okay thanks. We'll need to do some testing to see if we can replicate this issue. If you change the port number back to 1433 for now, then you won't need to specify this during the intitial setup. Once you have everything running, you can change the port number again, and then edit the database connection string in the web.config file. The format would be HOSTNAME,PORTNUMBER\SQLEXPRESS Regards Click Studios
  11. Hello, In theory, what you have should work. Is it possible you have a space before the port number on your screen - it sort of looks like it, but possibly we're just misreading the screenshot. Regards Click Studios
  12. Hello Javila, We think you are referencing an old link, and here is the correct one - https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf You can always find the latest copies of our documentation on the following documentation page - https://www.clickstudios.com.au/documentation/default.aspx Regards Click Studios
  13. Hello Scott, We no longer provide direct downloads for our browser extensions, and instead you must get them from the appropriate authorised store. Once installed, you can make copies of all the folder/files that are installed, if you like. Regards Click Studios
  14. Hi SZU, I'm going to paste the email we sent to you below for this, which may help other users when configuring backups: Hi SZU, Unfortunately with the new backups, we are now using Powershell to help improve security and add extra functionality, but the requirements from Microsoft for this are quite complex and difficult to cater for every different type of set up. For this reason when using a local account we can’t connect to another machine using a second local account. There’s a couple of things you could try to fix this: Move SQL Express to your web server, as this will work Disable the database backup portion schedule a database backup outside of Passwordstate. We can provide the Powershell code if needed to help with this, possibly you could put this into t Windows Scheduled task or alternatively if you have other backup means maybe use those instead? The idea with our local account documentation is to back up everything to the local webserver, and then you would use some other process to copy the backups to a separate location. I hope this helps, and please let me know if you have any questions about this? Regards, Support
  15. Hello Forrest, We generally recommend just using the Expiry Date field on Password records for this, and you can create a scheduled report to let you know the certificate will soon be expiring. You can even upload your certificates into Passwordstate, and they are also encrypted in the DB. Regards Click Studios
  16. Hello mUser, With that System Setting, did you just chnage this? If so, can you please try recycle the PasswordstateApps Application Pool in IIS to see if that helps. Regards Click Studios
  17. We've just responded to this forum post in an email, but hopefully this response also helps out other users in the same situation - Please email Click Studios to request the domain migration documents. We will try to publish these on our Click Studio Documentation Page as soon as we can. Hi AwesomeDuke, Thanks for your email, and please see below for answers to your questions: To migrate across all your users, and all of the passwords permissions, you will effectively need to move your database from the old domain to the new domain. This will migrate all passwords, users and permissions etc. You will then need add in the new user accounts, and clone the permissions from the old account to the new account. Below is a complete process we give to our customers when migrating Passwordstate to a new domain. Please let me know if this will be okay for you? On your old Passwordstate website, follow Step 1 of the attached one of the attached documents (either domain trust or no domain trust) which adds in the new domain Move the web server to the new domain and install build 8995: https://www.clickstudios.com.au/downloads/version9/Move_New_Web_Server.pdf Move the database using these instructions: https://www.clickstudios.com.au/downloads/version9/Move_New_Database_Server.pdf Log into the new website, It will prompt you to upgrade the database to 8995, which is an automated process. Follow step 2 of one of the attached documents to begin cloning permissions for all user accounts At this stage you should have Build 8995 running, and all users can log in with their new accounts and should be able to see everything. You can now perform a upgrade to the latest build of Passwordstate 9, by following Section 3 in this document: https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf Please keep the old environment running until you can confirm 100% that your users are happy using the new environment. Hope all goes well and please let us know if you run into any issues:) Regards, Support
  18. Hello JJ, No, we do not think that would be possible do to the order in which the scripts are run, they would need to be edited, etc. Regards Click Studios
  19. Okay thanks. It definitely seems like there is something on your system which is blocking execution of our PowerShell scripts with our installers, and we're not sure what it could be now. We are making some changes to the installer today, to force the use of the 64bit version of PowerShell, so we might need to try that when it's ready, to see if this works for you. Regards Click Studios
  20. Hello JJ, We've had reports that the 32bit version of PowerShell i.e. C:\Windows\SysWOW64 does report one error like in the screenshot below. Does yours do the same as below? Also, we assume your language in Windows is set to English?
  21. Hi JJ, Thanks, and there something strange going on where our PowerShell scripts are just not being executed for some reason, and we cannot seem to replicate this in any of our environments. Could you also do something else for us, so we can try and troubleshoot this issue: Let us know what version of the operating system you are using, and whether it is 32bit or 64bit Let us know what version of PowerShell and .NET Framework you have installed And from the run command in Windows, can you try pasting the two separate commands below, and let us know if any of these versions of PowerShell are blocked or not: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe Thanks very much Click Studios
  22. Or do you possible have some Anti-Virus software which is blocking our PowerShell scripts? We had one customer reporting Kaspersky was blocking it. Regards Click Studios
  23. Can you please open a command prompt for us, and type powershell.exe - can you let us know what this does? Thanks Click Studios
  24. Hello, Yes, this is a new security feature in version 9. Regards Click Studios
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