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support

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Everything posted by support

  1. Hi Pavel, We responded to you email within 7 hours, so possibly this has been caught in your spam filter. I've just resent our email again from our support email address, and our backup Gmail address. Please let us know if you did not get these emails? Regards, Support
  2. Thanks for feedback - we appreciate it. And yes, when using SQL Express, you need to enable TCP/IP - please refer to our install instructions here for that - https://www.clickstudios.com.au/downloads/Installing_SQLServerExpress_2019.pdf Regards Click Studios
  3. Hello Rankinc, With our Browser Based Launcher, we do not have a feature for viewing active sessions unfortunately. For your second query, can you please log a support call via this page https://www.clickstudios.com.au/support.aspx, and provide instructions for how we can reproduce this issue - and then we can look into it. Thanks very much. Regards Click Studios
  4. Hello Emad, In the next release, the same Windows Installer used to perform a fresh install of Passwordstate, will also be used for upgrades. So you will need to manually download the installer from our web site, confirm the checksums, and then run the installer. Regards Click Studios
  5. Issue: You are seeing the error below when trying to perform resets, discoveries or heartbeats on Oracle database accounts: Fix 1: Ensure you have downloaded and installed the Oracle ODAC components as per Section 4 of the Privileged Account Management Guide: https://www.clickstudios.com.au/downloads/version9/Passwordstate_Privileged_Account_Management_Manual.pdf Fix 2: In Passwordstate, check the path in Administration -> System Settings -> Password Resets tab for the path to your Oracle ODAC components. Confirm this path is the correct path
  6. Issue: You have a Password List set up for automatic resets, and you'd like to be alerted by email when the scheduled resets occur. Fix: Set up a scheduled report by following the instructions below: Click Scheduled Reports -> Add Report Select Custom Auditing Report, and choose the option to not send the report if it produces no results. Consider including a CC email address, otherwise the report will be sent to you only. Choose the schedule of your choice, in this example we are having the report daily at 8am.
  7. Hello Mike, With this setting, you get all the same features in the Browser Extension, as you do internally i.e. form-filling, saving new web site logins, and updating web site logins. But when using the App Server URL like this, you do not get access to the full UI of Passwordstate, as this is installed internal to your network, and not in your DMZ. I hope this clarifies. Regards Click Studios
  8. Hello, Unfortunately this is not possible in our software. You can however search in the API, if that is of any help to you. Regards Click Studios
  9. Hello Michael, We've emailed all customers previously to let them know the In-Place Upgrade feature is offline for now, whilst we re-work the upgrade feature for our software. You can still upgrade using the Manual Upgrade method, and please see instructions below for this. First delete the file c:\inetpub\passwordstate\upgrades\passwordstate_upgrade.zip if it exists Upgrading to latest build when using version 8 – ‘Section 6. Manual Upgrade Instructions’ - https://www.clickstudios.com.au/downloads/version9/Upgrade_to_Passwordstate9_Instructions.pdf
  10. When installing Passwordstate 9, the server you install it on requires Powershell 5, and at least .NET Framework 4.7.2. Here's how to check the versions of these on your Passwordstate web server: Powershell: Open Powershell on your server and type in $host. This will return the version you are running and it needs to be at least 5.0 .NET Framework: Whilst you have Powershell open on your server, paste in the following code and hit enter: Get-ChildItem 'HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP' -Recurse | Get-ItemProperty -Name version -EA
  11. Hello, Please refer to section '6. Manual Upgrade Instructions' in the following document for your upgrade - https://www.clickstudios.com.au/downloads/version9/Upgrade_to_Passwordstate9_Instructions.pdf It shows how you can manually download the upgrade file, and place it in the correct folder. Regards Click Studios
  12. Hello Matt, Below are the instructions for this method - you can get this key from the screen Administration -> System Settings -> API. Regards Click Studios
  13. On your Passwordstate web server, open IIS and navigate to your Passwordstate website. Click o the Authentication button: Now right click Anonymous Authentication and select Enable: This completes the process. Regards, Support.
  14. Hello, You will need to edit the properties of your Password List, and uncheck the Bad Passwords option you see below in my screenshot, Regards Click Studios
  15. Hello Maksim, Sorry, I forgot to include the page for you - https://www.clickstudios.com.au/passwordstate-checksums.aspx Regards Click Studios
  16. Hello, We've now converted these pages to PDF's - please see below: https://www.clickstudios.com.au/downloads/version9/Move_New_Database_Server.pdf https://www.clickstudios.com.au/downloads/version9/Move_New_Web_Server.pdf Regards Click Studios
  17. Hello, You cannot upgrade directly from that build of version 8 to version 9. The only build of version 8 you can upgrade to version 9 from us build 8995. On the following page, please download the full install of build 8995, and install this on your new server. It will then upgrade your DB to build 8995. You can then upgrade again to version 9, using section '6. Manual Upgrade Instructions' in the following document https://www.clickstudios.com.au/downloads/version9/Upgrade_to_Passwordstate9_Instructions.pdf Regards Click Studios
  18. Hello Jean, At this stage we only support the two fields, and OTP, in our browser extensions. You can store the extra data in the password records, but you will need to manually copy and paste the contents. Regards Click Studios
  19. Issue: If you are using a named SQL instance on your database server, with a common one being SQLEXPRESS, you may see an issue with the Test Permissions button or when performing a backup, where is says it cannot connect to the database server, and you should check permissions. Fix: If you can upgrade to build 9117 or higher, this should fix the issue. On some systems, the Powershell commands do not accept the server name in a FQDN format, for example, dbserver01.contoso.com\SQLEXPRESS. We have changed this to only reference the netbios name of the server in build 9117,
  20. Hi Michal, Yes, it's available in build 9112 or higher. What build are you currently running, as the button for downlading this installer is working for us? The installer is also located in the /downloads folder within your Passwordstate folder - it's called PasswordstateSelfDestruct.exe. Regards Click Studios
  21. Hello Rankic, Yes, this is now possible in version 9. The reason it was not really possible in version 8 was because of Session Recording, where the saved sessions would be stored in different locations, and viewing them in the UI may have resulted in an error saying the file does not exist - because it's on the other server. But now, you can configure it to save recording sessions to a network share. Regards Click Studios
  22. Hi Guys, Could you please follow section ‘5. Manual Upgrade Instructions’ in the following document to replace all the files again for us - https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf We did identify this issue also yesterday, and re-released build 9112 straight away with a fix. We’re truly sorry for the inconvenience also. Regards Click Studios
  23. Hi Peter, The Health Check Utility does not read SQL Server, or the time, and possibly you are referring to our Server Infor PowerShell script? Thanks for your feedback Peter - we appreciate it. Regards Click Studios
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