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"Checking credentials" is really slow and long


WillyJhonson
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Hi guys,

we are using PasswordState with an Active directory for authentication.

 

SQLSERVER and Passwordstate are on the same server and domain controllers are all on the same LAN.

 

the problem for me is that when users log on PasswordState, they have to wait for a long time on the login page saying "Checking credentials"

 

why is it always so long ? do you guys have the same issue ?

 

can you help me with that ?

 

thanks

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Hi Willy,

 

Sorry you're having some issues, but we have not had any other reports of this, nor have we experienced it ourselves.

 

Maybe try some trace routes from your web server to domain controller, to see if you can spot why it is taking a long time to authenticate. Maybe the tool like Wireshark will help as well, but it does take a little learning to understand the traffic monitoring aspects.

Regards

Click Studios

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  • 1 year later...

Hello Matteo,

 

Passwordstate works just fine when in a workgroup environment. This slowness must be a networking issue of some type, so can you please work with your networking team to determine the root cause i.e. check DNS, trace routes, firewalls, etc.

Regards

Click Studios

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