Jeff Pritchett Posted March 2, 2021 Share Posted March 2, 2021 I'm trying to get the new app to work on my phone. But every time I scan the QR code I get a connection failed error. The correct address does shows up in the textbox on the app though. I believe I have the latest updates on all my servers now. Anything I can try. Link to comment Share on other sites More sharing options...
support Posted March 2, 2021 Share Posted March 2, 2021 Hi Jeff, On your phone, can you please try browsing (in Chrome or other browser) to your App Server URL. Do you see a 404 page not found, and is the SSL Certificate trusted? Thanks Click Studios Link to comment Share on other sites More sharing options...
Jeff Pritchett Posted March 2, 2021 Author Share Posted March 2, 2021 I do see the 404 error and the SSL cert is installed. I just tried it again but got the same error. Link to comment Share on other sites More sharing options...
support Posted March 3, 2021 Share Posted March 3, 2021 Hi Jeff, When you upgraded to build 9050, did you upgrade the App Server at the same stage - we think you were helping with the beta testing? In the App Server's web.config file, can you also check that the database connection string, and secrets, are the same as the ones in the web.config file from your Passwordstate web server? If you did, can you contact us via our support page here https://www.clickstudios.com.au/support.aspx so we can try and troubleshoot this further? Thanks Click Studios Link to comment Share on other sites More sharing options...
Jeff Pritchett Posted March 3, 2021 Author Share Posted March 3, 2021 It does show the app server version number as 9050, and yes I did it at the same time. And I just then checked the web.config for both of the site and they do match with each other. I will contact you through support. Thank you some much for your help! Link to comment Share on other sites More sharing options...
HeDish Posted March 30, 2021 Share Posted March 30, 2021 Hi! Can you please share the solution? Link to comment Share on other sites More sharing options...
Jeff Pritchett Posted March 30, 2021 Author Share Posted March 30, 2021 The issue that I was having had to with an SSL cert that I recently updated on the site. I didn't realize that I had to re-sync the SSL certificate in the main site after I updated it in IIS. I hope that helps support 1 Link to comment Share on other sites More sharing options...
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