After Upgrade to v9, no backups can be performed

[D. Höfer]

Hello everyone,

 

i found an issue with the current v9 - which also the upgrade to 9073 couldnt resolve for us.

 

since 4 March 2021, after upgrading to v9 from v8, no automatic backups where performed, also manual backup cant be performed either. following errors are shown: 

 

We are not able to select a user for performing the tasks:

 

 

After click on OK, the window closes and nothing happens.

 

Any workaround?

 

[support]

Hello D. Hofer,

On your second screenshot above, there is a tab called 'Instructions'. Can you please follow the appropriate instructions here to configure this feature with the correct settings/permissions.

Thanks very much.

Rgeards

Click Studios

[D. Höfer]

After working through the instructions doc, we kinda have it working, but still get an error. the backup files will be created, but the job still exits with this error:

 

test permissions:

 

run backupjob:

 

 

The files created:

 

 

Our path settings (we also tried to save it in two folder separated "web" and "db", didnt change anything.)

 

 

//EDIT: FYI, for test purpose we changed the folder permission to EVERYONE full access, which did not solve the error message.

[support]

Hello,

 

It looks like you are using a Share here, so can you please check the required permissions in the following document https://www.clickstudios.com.au/downloads/version9/Passwordstate_Automatic_Backups.pdf under the section '4. Backup Permissions and Prerequisites'.

 

Regards

Click Studios