support Posted March 18, 2021 Share Posted March 18, 2021 Issue: When trying to paste into the notes field in a Password Record, right clicking and Pasting does nothin, and neither does Control + V. Fix: We've had a few reports of this issue when upgrading to Passwordstate 9, from Passwordstate 8 or below, and upgrading to the latest build has fixed the issue. The best way to upgrade is via a manual upgrade which will replace all files on disk and it will also clear the IIS cache. To upgrade, please first take a backup using the Administration -> Backups and Upgrades -> Backup Now. Then, perform an upgrade by following Section 3 of this Upgrade Document: https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf Regards, Support Link to comment Share on other sites More sharing options...
Bulldog Bish Posted March 19, 2021 Share Posted March 19, 2021 Hi Support We are using build 9073 and we have this issue. Is there any fix soon? Cheers Phil Link to comment Share on other sites More sharing options...
Bulldog Bish Posted March 19, 2021 Share Posted March 19, 2021 16 minutes ago, Bulldog Bish said: Hi Support We are using build 9073 and we have this issue. Is there any fix soon? Cheers Phil Ignore this... I ran the Manual upgrade and it has worked. Link to comment Share on other sites More sharing options...
support Posted March 19, 2021 Author Share Posted March 19, 2021 For anyone else reading this, we can only presume there is some sort of caching happening in IIS which is causing this. Phil above has just replaced all the files a second time with his Manual Upgrade, and it's resolved it, so it seems to us to be a caching issue. Regards Click Studios Link to comment Share on other sites More sharing options...
Lennart Posted March 25, 2021 Share Posted March 25, 2021 Hi there, Im also having this issue and Im already on version V9.0 (Build 9073). Whats the deal? Please advise how can I solve this as this is starting to become a big deal in our company. Thanks, Lennart Link to comment Share on other sites More sharing options...
support Posted March 25, 2021 Author Share Posted March 25, 2021 Hi Lennart, Did you read the thread above? This can be fixed by performing a manual upgrade. I've created a new forum post on this to try to explain in a bit more detail with links to do a manual upgrade, and if you can follow that, this will fix the issue. https://www.clickstudios.com.au/community/index.php?/topic/14139-upgrading-to-passwordstate-9-cannot-paste-into-notes-field/ Regards, Support Lennart 1 Link to comment Share on other sites More sharing options...
Lennart Posted March 26, 2021 Share Posted March 26, 2021 Ive read it now and Im planning to perform this upgrade today after business hours but Im still having a problem with the specifications of the account that I have to have configured for the backups to run. From what I understand I have to have a setting called "Enable Password Resets" which I found in my passwordlist but its greyed out... Can you please help with this? Thanks, //Lennart Link to comment Share on other sites More sharing options...
support Posted March 27, 2021 Author Share Posted March 27, 2021 Hi Lennart, We've answered this question in the other forum: https://www.clickstudios.com.au/community/index.php?/topic/3340-backup-not-working/ Regards, Support Link to comment Share on other sites More sharing options...
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