Unable to upgrade from 9050 to 9073

[PBA]

Hello,

 

Unfortunately we are unable to upgrade our Passwordstate version 9050 to version 9073.

I disabled the automatic back-up feature, because we do not want to. Or is this required?

I tried the manual back-up but this gives the same error.

 

And there is nothing related to this in the error console, also in SQL.

 

Error:

[support]

Hello PBA,

 

With the Manual Upgrade you did, did you follow section "5. Manual Upgrade Instructions" in the following instructions - https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf.

This should replace all the files for you, and then you should be able to login and finish the upgrade of the database.

 

If you did follow this process, and are still having issues, please log a support call via this page so we can troubleshoot further - https://www.clickstudios.com.au/support.aspx

Regards

Click Studios