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Upgrade from 8973 to 9117 fails


Featherhail
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Hello,

 

I'm currently trying to get my Passwordstate installation onto the latest version. During the upgrade process the following error message is being presented:

 

- Stopping Passwordstate Windows Service.....
- Compressing and backing up web files.....
- Backing up database.....
- Removing old backup files.....
- Download started.....
- Extracting new files.....
- Upgrade error detected - Das Ende des Datensatzes im zentralen Verzeichnis wurde nicht gefunden. - Method = ExtractBuildButton_Click

Please check/test your settings on the screen Administration -> Backups and Upgrades -> Settings button. There is also full documentation and troubleshooting steps in the Security Administrators Manual under the Help menu - refer to the section "Backups and Upgrades".

 

I tried a manual upgrade, but while it says everything was upgraded successfully the old version 8973 still remains. Any ideas? We're running Server 2012 with SQL Server 2017.

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Hello,

 

As communicated to all customers, our In-Place Upgrade feature has been offline for a while now, whilst we work on a new upgrade process.

 

This new simplified upgrade process will be available in 2 to 3 weeks time, so please wait until that release before again attempting to upgrade. You will be able to find the updated Installation Instructions on our page here - https://www.clickstudios.com.au/documentation/default.aspx 

 

Regards

Click Studios

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  • 4 weeks later...

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