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Reset Portal Session Lockout


GrouchyAdmin
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Hello,
 

Can you please check if there is an IP Address blocked on the following screen on my first screenshot below?

 

More than likely it will be the IP address of one of your network devices, instead of the client machine. So as per screenshot 2 below, you will need to configure your network device, and Passwordstate, for X-Forwarded Support, so the correct IP Address is detected.

 

block1.png

block2.png

 

Regards

Click Studios


 

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  • 1 month later...

Hello.

All load balancers should be able to be configured for X-Forwarded Support. We would recommend logging a support call with your Load Balancing vendor, and ask how this can be done.

There currently is no way to disable this feature, for security reasons - typically customers install this module in their DMZ, so you do need to protect against these failed login attempts. If you go to the screen Administration -> Password Reset Portal Administration -> System Settings -> Miscellanous tab, you can increase this lockout value though.

Regards

Click Studios

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