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Remote Site Locations Agent service wont start


support
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Issue:

You've noticed since the upgrade to Passwordstate 9, that one or more Remote Site Agents aren't polling back in.  As a result you try to reinstall the Agent but when doing so, the service will not start.  You see the following errors in the event log in this order:

 

2021-10-18_11-12-18.png

 

2021-10-18_11-13-17.png

 

Fix:

This issue is caused due to the server where the agent is installed does not have .NET Framework 4.7.2 or higher installed, which is a requirement in Passwordstate 9.  Please update .NET Framework and the service should then start.

 

Regards,

Support

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