Remote Site Locations Agent service wont start

[support]

Issue:

You've noticed since the upgrade to Passwordstate 9, that one or more Remote Site Agents aren't polling back in.  As a result you try to reinstall the Agent but when doing so, the service will not start.  You see the following errors in the event log in this order:

 

 

 

Fix:

This issue is caused due to the server where the agent is installed does not have .NET Framework 4.7.2 or higher installed, which is a requirement in Passwordstate 9.  Please update .NET Framework and the service should then start.

 

Regards,

Support