Navigation tree nodes automatically collapsing

[SGauvin]

I've upgraded our lab environment to version 9300, and during testing it was noted that when the navigation tree is expanded if an entry (PasswordList) is selected and subsequently Saved/Cancelled the navigation tree automatically collapses.

 

I verified the user preferences, and the following is set 'Remember expand status of all nodes in Navigation Tree'.

 

Looking for a solution to prevent this behavior from occurring.

 

Thanks... Scott

 

p.s.  According to the changelog something similar was fixed in Build 9000.

[support]

Hello Scott,

 

We do not see this bahaviour ourselves, and are not getting any other reports of this. Can you please get some other users to do some testing also, so we can try and narrow it down to just your account?

Thanks

Click Studios

[SGauvin]

Hi,

 

This was actually reported by another user, and I simply confirmed the experience (this is not limited to a single user).  It happens when Edit Properties is selected, and when creating or deleting a SharedPasswordList ( see attachment for examples ). 

 

Thanks ... Scott

 

[support]

Hi Scott,

 

Thanks for the screenshots, and we've just tested this and cannot reproduce it. Can you please also provide a screenshot of your Preferences screen - the Passwords tab?

Regards

Click Studios

[SGauvin]

HI,

 

Attached is a snapshot of the first 3 tabs under Preferences.

 

Thanks... Scott

 

[support]

Thanks Scott.

 

I think this happening because you are using the 'Load On Demand' feature. Can you please disable that in your User Account Policy, and see if that helps?

 

Whenever you refresh the Navigation Tree, this feature will collapse the nodes again, so they are only expanded when you click on them i.e. Load On Demand.

Regards

Click Studios

[SGauvin]

Hi,

 

I checked the 'User Account Policy' and during the upgrade the two 'Load On Demand Feature' selections (A11 & A13) got defaulted to 'Yes'., prior to the upgrade these were set to 'Ignore'.

 

I modified the policy to set the value to 'No', and this resolved the issue.

 

Thank you for your assistance in resolving this issue.

 

Thanks... Scott

 

 

[support]

Hi Scott,

 

We're glad it's all working now. But just to confirm, for yourelf and other customers, we do not touch any settings in User Account Policies during upgrades.

Regards

Click Studios