Installing the Passwordstate Windows Service Manually

[support]

Issue:

You may see issues like scheduled password resets not occurring, or scheduled reports being sent out, or possibly even backups are not running.  The Passwordstate Windows Service does a lot of background tasks, all of which are outlined in this blog post:  https://blog.clickstudios.com.au/what-does-the-passwordstate-windows-service-actually-do/

 

Click Studios Support have seen issues reported to us by customers previously where an AV solution can quarantine your Passwordstate Windows Service, or perhaps something else has completely uninstalled it.  Below are instructions on how to reinstall this manually.

 

Fix:

First check your Windows Services on your Passwordstate webserver to see if you can see the Service running.  If it's present, but not start it, please start it.

 

 

If you do not see the above service at all, you'll need to first check that the c:\inetpub\passwordstate\bin\passwordstate.exe file exists.  If this does not exist, you should restore this file from your AV Quarantine, or do a repair on your Passwordstate website. 

 

 

Once the file is restored, open a DOS prompt as Administrator, and then run the following commands, one at a time:

 

CD "C:\Windows\Microsoft.NET\Framework\v4.0.30319"

 

InstallUTIL.exe "C:\inetpub\Passwordstate\bin\Passwordstate.exe"

 

net start "Passwordstate Service"

 

 

This will complete the process.  Please note, you may want to check that you do not have a lot of emails queued up before performing this process.  To check this and possibly purge them, go to Passwordstate Administration Home and click on the button below:

 

 

Regards,

Support.