Mobile App error - Invalid SSL Certificate

[support]

Issue:

You have the AppServer installed and you have been connecting to it with your mobile phone App from the iOS or Google Play store.  You now see an error as follows "Connection failed, app server SSL certificate is invalid"

 

 

 

Fix:

This is caused by changing out the SSL certificate in IIS for your AppServer, and you will need to then refresh your Passwordstate settings to pick up this certificate change.  To do this, try re-querying your SSL public key under Administration -> Mobile Access Options ->  Mobile App URL and Security and then try re-pairing your device.  

 

 

If you still have any issues, please log a support ticket with Click Studios Support.

 

Regards,

Support