Import from KeePass - 401 Unauthorized

[Maria]

Hello!

 

We tried importing passwords from KeePass and received a 401 - Unauthorized error, as depicted below:

Meanwhile, the import using CSV files is successful.

We suspect it has something to do with the SAML authentication.

One thing to mention is that client requests have 200 OK status, so the 401 might be from the server side.

 

Details:

Build: 9595

Checked the Base URL and is the URL used to access Passwordstate

 

 

Has anyone else experienced this error? Any advice would help.

 

Thank you in advance!

 

[support]

Hi Maria,

 

Do you have any proxy servers or load balancers in front of your Passwordstate website at all?  Just to confirm too, the Base URL is set with HTTPS, and not HTTP?

 

Regards,

Support

[Maria]

To answer your first question, yes, we have, but we also tried turning off any authentication performed by them.

And for the second one, the Base URL indeed uses HTTPS.

 

Thank you for four support,

Maria

 

 

[support]

Hi Maria,

 

I should have mentioned this last post, but I think this may be a bug in the build you are running.  If you can upgrade to build 9630, your import should start working.

 

Regards,

Support

[Maria]

You are correct, upgrading to 9630 did indeed solve the issue.

Thank you for your help!

[support]