Browser Based Launcher black screen

[PBA]

Hello,

 

After upgrading Passwordstate to version 9630 and also updating the internal gateway to version 2.1 the Browser Based Launcher stopped working.

If we launch an session it seems to connect but the page stays black.

 

We have an test Passwordstate server where the same problem occured.

Reinstalling the newest (version 2.1) gateway was not the solution.

But installing the older version (version 2.0) worked for the test server, but not the production server.

 

They both use the same certificate and are installed the same way.

everything worked before the upgrade to Passwordstate version 9630, we came from version 9595.

 

 

Please let me know if you have an suggestion, thank you in advance.

 

PBA

 

 

[support]

Hello,

Sorry you're having some issues.

 

So we do not share any sensitive information on the forums, can you please log your support ticket here - https://www.clickstudios.com.au/support.aspx

 

Can you please also run this script on your Passwordstate web server, and provide the results in your support ticket - https://forums.clickstudios.com.au/topic/2518-passwordstate-support-information-script/

Regards

Click Studios

 

[PBA]

Hello,

 

Support can't help me unfortunately.

 

So, if someone has any suggestions feel free to reply.

 

Thank you.

[support]

Hello PBA,

 

We do help all customers who have purchase maintenance with our software, but unfortunately as outlined in our Pricing FAQ, technical support does not come with the free version of our software.

Regards

Click Studios

[PBA]

Support posted a Known Issue for this problem with fix.

The fix works for me.