support Posted March 8, 2023 Share Posted March 8, 2023 Sometimes issues can arise when disabling communication Protocols or Ciphers on your Passwordstate server, and normally these are disabled for security reasons. To help Click Studios Support understand what is and isn't enabled on your server, we may ask you to run IIS Crypto. IIS Crypto is a tool that can read which protocols and Ciphers are enabled/disabled on your system, and it does this by reading the registry. IIS Crypto does not need to be installed, rather it is just an executable you download and run. When you simply open the software, it will read the registry and shows what is currently enabled. Example screenshot below for this. As long as you do not make any changes on this screen, your registry will not be altered. Please send Click Studios support a screenshot like this one below if requested in your Support call. If you have any concerns about running this executable on your server, you are more than welcome to deny this request from Click Studios, and we'll find some other way to help troubleshoot the issue you are seeing. Alternatively, you can upload the executable to Virus Total for a scan to confirm it has no malicious content: https://www.virustotal.com/gui/home/upload IIS Crypto Can be downloaded from here: https://www.nartac.com/Products/IISCrypto/Download Regards, Click Studios Support Link to comment Share on other sites More sharing options...
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