Windows Service Stopped

[support]

Issue:

The Passwordstate Windows Service executes back ground tasks such as password resets, heartbeats, reports and email notifications.  If you notice that the Passwordstate Windows service is in a stopped state, this could be due to your AV solution quarantining the executable for the Windows Service.

 

Cause:

In build 9708, we moved the passwordstate.exe file to a new location, in a dedicated folder.  Moving this file has resulted in some AV solutions to quarantine the file.

 

Fix:

Step 1: Check if the c:\inetpub\passwordstate\windowsservice\passwordstate.exe file exists.  If it doesn't proceed to step 2. If it exists, but the service will still not start, please log a support call with Click Studios as this will be a different issue.

Step 2: On your Passwordstate webserver, download the zip file from here and extract it: https://www.clickstudios.com.au/downloads/temp/PasswordstateWindowsService_Build9753.zip

Step 3: Place it in the c:\inetpub\passwordstate\WindowsService folder

Step 4: Run the upgrade again straight away by following section 3 in this guide: https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf

 

Regards,

Support