Browser Extension does not autofill passwords - Microsoft Edge browser only

[support]

Issue:

After upgrading to Passwordstate 9786, you may have reports of users saying that the browser extension is auto filling the username into their third party website, but not the password.

 

Cause:

Click Studios release new builds of the extensions on the 3rd of August 2023 to fix a performance issue.  Chrome and Firefox were immediately approved and available in their store, but Microsoft can unfortunately take up to 7 days to approve publish an extension release.

 

Fix:

We anticipate that this new Edge extension will be approved on the 10th or 11th August.  This should automatically update in your browser, and should automatically fix the issue. The version that the extension should be running is version 9786.  If the extension is 9785, it still hasn't been updated.

 

Work Around:

You can load up the Chrome extension in the Edge browser if you like: https://chrome.google.com/webstore/detail/passwordstate/appojfilknpkghkebigcdkmopdfcjhim

 

 

If that doesn’t help, please log a support call with Click Studios.

 

Regards,

Click Studios