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Password Reset Prerequisites


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To enable Passwordstate to reset passwords for accounts on remote hosts in your environment, you must ensure you have the following prerequisites set up:


  • Web server and remote host requirements -  https://www.clickstudios.com.au/downloads/version9/Passwordstate_Privileged_Account_Management_Manual.pdf
  • In the Passwordstate user interface:
    • Hosts need to be added in under the Hosts tab -> Hosts Home -> View All Hosts Records screen
    • Some systems require a Privileged Account to perform the password reset on the remote host. To determine if you need to set up a Privileged Account, check Help -> Passwordstate User Manual -> KB Articles -> Password Resets -> Password Reset Scripts and Requirements. To create a Privileged Account, see Help -> Security Administrators Manual -> Privileged Account Credentials
    • A Password List that is configured for Password Resets (Screenshot below of this setting when creating or editing a Password List)





Quick Information About Privileged Accounts:


After creating a privileged account, for security reasons only the person who created it is granted access to use it.  If you find you create a Password Record, but cannot see the Privileged Account that you thought was already in the system, go back into the Administration -> Privileged Account screen and confirm you have access to it (any any other user in Passwordstate that you need)  Screenshot below shows where this can be configured:








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