ScreenConnect/Control Integration

[jeffadler]

Any plans to integrate with ConnectWise ScreenConnect/Control?

[support]

Hi Jeff,

 

At this stage there are no plans, but could you please let us know what integration you are referring to. We watched your video from a few months ago about Passportal integration with Connectwise, and it did look like a rather complicated setup just to get the equivalent of our Permalink functionality. Is this the type of integration you are after?

 

Regards

Click Studios

[jeffadler]

Something like the Remote Session Launcher, where is can launch a ScreenConnect session to the computer and autofill username and password.

[support]

Thanks for confirming Jeff.

 

Is there a manual for this remote session client that we could take a look at? There are a couple of ways this could be possibly be done:

• If the client takes command line parameters for Host name, Username and Password, etc
• Or if we could possibly "attach" to the client Window and form-fill these values into the client

Regards

Click Studios

[th.son]

Not sure if this helps at all - https://docs.connectwise.com/ConnectWise_Control_Documentation/Developers/Session_Manager_API_Reference

[Jonathan Collins]

+1

[support]

Hi Sam,

 

As we've discussed, we have not said we will not integrate with Connectwise. As per all feature requests, we have to prioritize them based on interest from our customers.

Integrating with another solution is not a trivial process, so if there is enough interest from the community we will definitely consider it.

Regards

Click Studios

[support]

Hi Sam,

 

Thanks for the feedback. We generally use our forums to guage interest, instead of emailing our entire customer base - for whom the majority are not MSP's.

We take your point about future customers though.

Regards

Click Studios

[support]

Thanks Sam.

[support]

Hi Sam,

 

We will be exploring this as part of our MSP version of Passwordstate, but that will be quite some time until we can work on that new version, as we're still tyring to complete version 9.

 

Regards

Click Studios

[support]

Hi Sam,

 

Sorry, we're not sure what Automate is?

We do not have any definitive plans to share yet, or a time-frame sorry.

Regards

Click Studios

[support]

Hi Sam,

 

Sorry if I was not clear - we do have plans, but we are not willing to share them yet.

 

Our MSP version will also be a different licensing model, and you mentioned in email you are wanting this intergration for free. As full disclosure, we cannot provide this level of integration for free - it takes many weeks/months of development time, and then also support. Just thought we should let you know.

Regards

Click Studios