Could not create SSL/TLS secure channel

[support]

Issue:

When trying to run a report in Passwordstate 8, you may see the error below:

 

Cause:

In Windows Server 2008R2, the TLS 1.2 secure protocol is disabled by default, but Passwordstate 8 requires this to run certain functionality.  On newer operating systems it is enabled by default, but it is possible to manually disable it.  It is recommended by Microsoft to have this protocol enabled on your server as it is the most secure protocol.

 

Fix:

**Before making any changes to your web server, confirm there are no other applications running on it that may be affected by this change**

 

Enable TLS 1.2 on your web server by:

 

• Downloading the IIS Crypto Tool from here:  https://www.nartac.com/Products/IISCrypto/Download
• On your web server, run the Crypto Tool "as Administrator"
• Tick the TLS 1.2 protocol so that it is bold black, as per below screenshot:

 

 

 

• Open Regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client. Change the Enabled REG_DWORD to a value of "1"
• Open Regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server. Change the Enabled REG_DWORD to a value of "1"
• Reboot your web server and the issue should now be resolved.  If you need further help with this, please contact support@clickstudios.com.au

 

 

Regards,

Support