Error during upgrade

[Barbara]

While doing the upgrade I received the following error:  - Upgrade error detected - The process cannot access the file 'c:\inetpub\Passwordstate\bin\Passwordstate.exe' because it is being used by another process. - Method = CopyNewFiles.  Then I got the message that the Passwordstate service was being stopped but it was already stopped.  Now I cannot get back into the application.  I receive the attached error.  Please advise.  Thank you.

 

 

 

Passwordstate error.docx

[support]

Hello Everyone.

 

For anyone else reading this Post, Barbara had some monitoring software installed on her web server that restarts Windows Services if they are stopped. This obviously causes issues with our upgrade process, as we need to replace this executable.

Regards

Click Studios

[Buckit]

Good catch!

[Barbara]

To be more specific the application is Solarwinds Orion.  We use it to monitor the service and when it stops Orion will restart it. To resolve it we disabled the monitor and did a manual install of the upgrade which worked great.  Thank you.