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Performance issues accessing Passwordstate


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If you are experiencing slow performance of your Passwordstate website, please put the answers to these following questions in an email and send it to support@clickstudios.com.au.  There are different factors that can cause poor performance in different areas of the product, so this information will help troubleshoot the issue.

 

Questions to Answer:

  1. Where is your Passwordstate database in relation to the Passwordstate web server?  ie are they on the same LAN, across a WAN or possibly hosted in something like Azure or AWS?
  2. Do you use any Reverse Proxies or Load Balancers?
  3. Where are your clients accessing Passwordstate from?  Same LAN, across a WAN etc?
  4. If you RDP into your Password web server, and launch Passwordstate inside that session, does this speed things up?
  5. Can you explain what pages are slow to access?  ie is it when you first log into the system and the navigation tree takes a long time to render?  Or is it when you click on a Password List as an example?
  6. What sort of times are you experiencing when loading pages? 5 seconds?  10 seconds etc?
  7. Are you running AV on your web server?  If so, which brand?
  8. How much free memory do you have on your web and database server?
  9. If your users are seeing poor performance when opening a Password List, can you find out how many item they have configured to show in the grid?  Screenshot below of this:

 

2018-11-13_8-23-39.png

 

Regards,

Support.

 

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