Self destruct message doesn't work after upgrade

[Marek]

Hi there,

 

today I was upgraded our password state instance from 8491 to 8549  and observe the issue with self destruct messages. When user sends SDM and another person receive e-mail, after clicking the link there is error messase showed: 

"Self Destruct Message Not Found

It appears the Self Destruct Message you are trying to view no longer exists.

If you still need to view this message, please contact the author of the message and ask them to resend it."

 

...but if I open https://mydomain/selfdestruct and pase Message ID the password is displayed correctly. Could you help with that? 

 

I've found only https://www.clickstudios.com.au/community/index.php?/topic/2516-self-destruct-function-error-in-windows-event-log/ but in our case selfdestruct just is an IIS app. 

[support]

Hi Marek,

 

Could you please look under Administration -> System Settings -> Miscellaneous and see if your Base URL under there is correct?  Hopefully this is the cause, but please let me know if it isn't.

 

Regards,

Support

[Marek]

Thanks for your response. Base URL in Miscellaneous section is correct.

[support]

Hello Marek,

 

In the emails being received, is the URL in those emails also  https://mydomain/selfdestruct

 

And can you please tell us what build of Passwordstate you are using?

 

Regards

Click Studios

[Marek]

Build number is in the first post: 8549

User has received e-mail like that:

 

Hi,

You've been sent a Self Destruct Message from Passwordstate, and you can view the detail of the message by clicking the URL below.

URL: https://ourdomain.local/selfdestruct/?id=6827323251944746925d0e21a5a9e90c

This message will expire 3 days from the time of this email being sent.

Passwordstate 8.5 - Secure Password Management.
https://ourdomain.local

 

After click on the link:

Self Destruct Message Not Found

It appears the Self Destruct Message you are trying to view no longer exists.

If you still need to view this message, please contact the author of the message and ask them to resend it.

 

[support]

Hello Marek,

 

Thanks for the information,  and sorry I missed the build number in your original post as well.

 

I'm really not sure why this is happening for you. I assume they are viewing it before the message expires? The fact that you can paste the ID into the screen means the record still exists in the local SQLite database, so this really does not make any sense.

 

Do you have any email "protection" software which might be modifying the URL at all? Maybe you could test with something like Fidler from Telerik to see if you can see anything obviously when you click on the email link.

Regards

Click Studios

[Marek]

Could it be the issue with High Availability? We have two servers in HA mode. Both are Active servers:

c:\inetpub\Passwordstate\web.config <add key="PassiveNode" value="Active" />

[support]

Hi Marek,

 

Yes, this can be an issue when using active/active setup - sorry we did not think of that, and we'll need to add something into our documentation for this.

You will need to install the Self Destruct site separately to your main Passwordstate web site, so only the one SQLLite database is used. So if you go to the screen Administration -> System Settings -> Self Destruct Messages, you can follow the instructions there for installing the site.

Regards

Click Studios

[Marek]

So is it not possible to have selfdestruct portal on the both servers in HA? 

[support]

Hi Marek,

 

No it is not sorry. We do not have the ability to have live replication of the SQLite database.

Regards

Click Studios