Client Based Launcher launches multiple sessions

[Kurt]

Hello,

 

I am having a strange issue with my client based launcher. When I click on the Auto Launch button, it is automatically launching 4 RDP sessions for the same server. This is happening with Firefox and Chrome browsers. As far as I know, its only happening on my computer.  I am running Windows 10, the Webserver is running Windows 2016.   This behavior occurs across all Hosts I have tried to RDP to within my passwordstate environment.  

 

Thanks,

Kurt

[support]

Hi Kurt,

 

We've seen this a couple of time before if customers have tried to install the launcher more than once - because a configuration file is changed during the install, the uninstaller does not remove it unfortunately.

 

Can you uninstall the launcher, manually delete the folder C:\Program Files (x86)\Passwordstate Remote Session Launcher, and then re-install the launcher again.

This should fix it for you, but please let us know if it does not.

Regards

Click Studios

[Kurt]

Thank you, this did fix the issue.  

 

Kurt

[support]

Excellent - thanks for letting us know.