Franz Winter Posted July 9, 2019 Share Posted July 9, 2019 Hello, I'm trying to get the browser extension to work, but it stays red when I open Passwordstate. The SSL Certificate is trustworthy. I get the following error message about the developer mode of the extensions in Chrome. Failed to load resource: the server responded with a status of 500 ([{"errors":[{"message":"Invalid API Call"},{"phrase":"Error = Object reference not set to an instance of an object."}]}]) what can I do to fix this problem? Thanks & Greetings Franz Winter Plugin Version: 8.6.2.7 Passwordstate Version: V8.6 (Build 8650) Link to comment Share on other sites More sharing options...
support Posted July 9, 2019 Share Posted July 9, 2019 Hi Franz, Could you check for us if your API in Passwordstate is working okay? To do this, go to the Help Menu, and open the menu 'Web API Documentation'. Then click on the button 'Standard API Documentation'. Does the API documentation page load? If it does, can you tell us if you use any Load Balancers, or Reverse Proxies? Thanks Click Studios Link to comment Share on other sites More sharing options...
Franz Winter Posted July 11, 2019 Author Share Posted July 11, 2019 Hello, We found the error. We had restricted access to the API to the following areas. 10.110.*.* fe80:*:*:*:*:* 10.130.*.* 10.*.*.* 10.*.*.*.* doesn't work, and the error is a 500 instead of a 403. Greetings Franz Winter Link to comment Share on other sites More sharing options...
support Posted July 11, 2019 Share Posted July 11, 2019 Hello, I think the issue here is fe80:*:*:*:*:* - we do not have support for IPv6, and this would be causing that error. These allowed IP ranges also are not enforced for the Browser Extension Controller within the API - but that IPv6 would have caused the error in a different class being used during authentication. Regards Click Studios Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now