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User account keeps autodisabling.


scoot15638
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Have any of you come across an issue where an account keeps auto-disabling itself?  I enable it, and a few seconds to a few minutes later it shows disabled.  Accounts are synced through AD and it is not a disabled account or anything. Its also an administrator account in PS. I tried upgrading to the newest version, and am going to try recreating the account entirely unless someone has an idea what to look for on here.

Thanks 

 

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Hi Scoot,

 

It sounds like something in the sync process is not acting like it should be.  Possibly the privileged account has issues reading that one particular account due to some sort of AD permission structure.  This is a bit of a band aid approach, but maybe change this system setting to No and it won't happen anymore:

 

2019-09-20_10-16-09.png

 

Regards,

Support

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Hi Scoot,

What schedule do you have set here for the AD sync, because above you said this happens every few seconds to minutes, but the minimum schedule we have here for the sync is 5 minutes.

 

If you look on the Auditing screen, does it report the Passwordstate Windows Service is the process which is disabling the account?

Regards

Click Studios

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Hello,

Can you please review the other 'disabling' features on this Active Directory Options tab in System Settings - as it must be one of these settings causing this. Also, the Privileged Account Credential which is associate with your domain in Passwordstate, what sort of permissions does this have on the domain? You might need to test elevating it's permissions to the Account Operators group to see if this helps.

 

Please restart the Passwordstate Windows Service after making any changes to System Settings - the service will pick them up after about 5 minutes, but best to manually restart for the testing you are doing so you do not need to wait.


Regards

Click Studios

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