scoot15638 Posted September 19, 2019 Report Share Posted September 19, 2019 Have any of you come across an issue where an account keeps auto-disabling itself? I enable it, and a few seconds to a few minutes later it shows disabled. Accounts are synced through AD and it is not a disabled account or anything. Its also an administrator account in PS. I tried upgrading to the newest version, and am going to try recreating the account entirely unless someone has an idea what to look for on here. Thanks Link to comment Share on other sites More sharing options...
support Posted September 20, 2019 Report Share Posted September 20, 2019 Hi Scoot, It sounds like something in the sync process is not acting like it should be. Possibly the privileged account has issues reading that one particular account due to some sort of AD permission structure. This is a bit of a band aid approach, but maybe change this system setting to No and it won't happen anymore: Regards, Support Link to comment Share on other sites More sharing options...
scoot15638 Posted September 20, 2019 Author Report Share Posted September 20, 2019 It was already toggled off, but i toggled it on. And the account is still disabling itself after about 15 seconds. Link to comment Share on other sites More sharing options...
support Posted September 20, 2019 Report Share Posted September 20, 2019 Hi Scoot, What schedule do you have set here for the AD sync, because above you said this happens every few seconds to minutes, but the minimum schedule we have here for the sync is 5 minutes. If you look on the Auditing screen, does it report the Passwordstate Windows Service is the process which is disabling the account? Regards Click Studios Link to comment Share on other sites More sharing options...
scoot15638 Posted September 20, 2019 Author Report Share Posted September 20, 2019 Yea, a minute after enabling the account, the next item is this Passwordstate Windows Service disabled the User Account Link to comment Share on other sites More sharing options...
support Posted September 21, 2019 Report Share Posted September 21, 2019 Hello, Can you please review the other 'disabling' features on this Active Directory Options tab in System Settings - as it must be one of these settings causing this. Also, the Privileged Account Credential which is associate with your domain in Passwordstate, what sort of permissions does this have on the domain? You might need to test elevating it's permissions to the Account Operators group to see if this helps. Please restart the Passwordstate Windows Service after making any changes to System Settings - the service will pick them up after about 5 minutes, but best to manually restart for the testing you are doing so you do not need to wait. Regards Click Studios Link to comment Share on other sites More sharing options...
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