browser extension not auto-filling fields

[Mark Bell]

I'm seeing an issue with  some sites where the Passwordstate plugin will recognize the site because the red "1" shows up in the plugin icon but it doesn't automatically populate the username and password fields.  If I click the icon then "Show Matching Logins" and double-click the one that shows up, the username and password fields populate.  I've tried logging out of the plugin and back in, restarting the browser, and clearing the cache for that site but still have the same problem.

 

A specific public URL is https://www.paycomonline.net/v4/cl/cl-login.php that I'm seeing this issue with.

[support]

Hi Mark,

 

Today we have released a new build of the Chrome browser extension (8812) which fixes a few more issues, which includes better form filling for your sites.  The extension should automatically update in your browser, and this doesn’t require you to upgrade Passwordstate at the same time, although we did release a new build of that today as well.

 

If you notice the new browser extension does not automatically fill in the credentials for you, this could be caused a few reasons:

 

1. You have the URL saved as an ignored URL under either the global admin area, or your own personal preferences.  Screenshots of these areas below
2. The field IDs have changed on the website, compared to what you have saved in Passwordstate.  Under these circumstances, if you manually select a credential from the icon overlay, this will fill the forms but it will also update the field IDs in Passwordstate, for all records that have the same URL that you have access to
3. Some websites are built differently, and this can be for many reasons. In this case you can lodge the URL to us here at Click Studios, and we’ll do our best to fix it in a future build.  You can log the faulty URL directly from your Browser Extension now – Please see the third screenshot below

 

 

 

 

 

Regards,

Support