davep Posted February 11, 2020 Share Posted February 11, 2020 We're getting some bouncebacks on Temporary pin codes because the message is too long for some services. I haven't been able to find the template for it. Can you point me to where I can change the default message? Thanks. Link to comment Share on other sites More sharing options...
support Posted February 11, 2020 Share Posted February 11, 2020 Hi Dave, Unfortunately we do not have a feature where this email can be customized - we will look into it in a future release though. Regards Click Studios Link to comment Share on other sites More sharing options...
davep Posted February 11, 2020 Author Share Posted February 11, 2020 Yikes. It's happening quite suddenly now on both T-Mobile and Verizon for us, please keep us aware of when this is doable. Thank you. Link to comment Share on other sites More sharing options...
support Posted February 11, 2020 Share Posted February 11, 2020 Hi Dave, Out of curiosity, are you saying the email we send is being rejected, as the email itself is quite small, and no mail server or client should reject that? Regards Click Studios Link to comment Share on other sites More sharing options...
davep Posted February 19, 2020 Author Share Posted February 19, 2020 Sorry, I did not see the reply until I was reviewing an closing open windows. We email these to phones as via phone provider SMS gateways, so they will go even if Internet is not available. T-Mobile gave the clue. they rejected it as having too many characters. Verizon also began rejecting at the same time. Thanks. Link to comment Share on other sites More sharing options...
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