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Restoring a Password List that has been deleted form the system


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Sometimes, deleting a Password list is made by mistake and once it is gone from the system, there's no way to restore it without restoring a backed up version of your database.  If you find yourself in this position, there are two way to get that password list back, both require you to have a backup of your Passwordstate SQL database.

 

1. Restore a copy of your database to your production server using the restore process on page 255 of this document: https://www.clickstudios.com.au/downloads/version9/Passwordstate_User_Manual.pdf (Warning: This will remove any data and activity in Passwordstate since the date of your last database backup

 

2. Restore a copy of your database to a test server,  and then manually export the Password List contents from that test server to a csv, and import it back into your Production server.  Below is a process on how to do this:

 

  1. Install another copy of Passwordstate on a test server:  https://www.clickstudios.com.au/documentation/move-new-web-server.aspx

 

  1. Restore the most recent backup of your Passwordstate database to another SQL server if you have one, otherwise you might need to install SQL Express on your new test server and restore it there: https://www.clickstudios.com.au/documentation/move-new-database-server.aspx

 

  1. Log in to this new website.  You will need to enter your Emergency Password as a once off process, which you can get out of your production system (Administration -> Emergency Access)

 

  1. Export the passwords from your Password List to a CSV file.  This is performed under the “List Administrator Actions” menu on the Password List, and you should select “All Passwords Report”. (If you are trying to recover another user's Private Password List, please ask them to log in and perform this process)

 

  1. Back in your Production system, import their passwords back in: https://www.youtube.com/watch?v=BeNhem9NFCw

 

If you have any questions about this, please contact Click Studios on support@clickstudios.com.au

 

Regards,

Support.

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