Jump to content

What if a user loses their Yubikey?


jack
 Share

Recommended Posts

Hello,

From what I can see we can only register 1 Yubikey at a time. If a user loses their Yubikey does an admin have to then turn off 2FA for their account to allow access again?

Maybe it's possible to register multiple Yubikeys to get around this problem, but i couldn't find any documentation to suggest that.

Link to comment
Share on other sites

Hi Jack,

 

As a Security Administrator, you can go to the screen Administration -> User Accounts, edit the user's account, and clear their Yubikey settings.

When they next attempt to authenticate, it will prompt them to create new Yubikey settings.

We hope this helps.

Regards

Click Studios

Link to comment
Share on other sites

9 hours ago, support said:

Hi Jack,

 

As a Security Administrator, you can go to the screen Administration -> User Accounts, edit the user's account, and clear their Yubikey settings.

When they next attempt to authenticate, it will prompt them to create new Yubikey settings.

We hope this helps.

Regards

Click Studios

That's fine, thank you!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...