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Using Emergency Access to Grant new Security Administrator Roles


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A Passwordstate Security Administrator has access to the "Administration" tab,  which allows you to control many of the backend settings in Passwordstate.  To get access to this tab, someone must grant your one or more Security Administrator Roles from this menu:



If you do not have another Security Administrator that can grant you these roles, then you must log in as Emergency and unlock a restricted feature, which will allow the Emergency Account to grant you these roles.  By default this feature is locked down for security reasons.  To unlock this feature, please follow these steps:


Step 1:

Log in as emergency account by appending /emergency to your Passwordstate URL and entering the Emergency password.  An example of this URL would look something like this:  https://passwordstate.contoso.com/emergency.


If you do not know your emergency password, Click Studios can help you recover it by following this forum post:  https://www.clickstudios.com.au/community/index.php?/topic/1887-recover-emergency-access-password/



Step 2:

When you are logged in as Emergency, go to Feature Access -> Restricted Features and generate a code for this setting:



Step 3:

Email that code to support@clickstudios.com.au and CC in your manager.  We require at least two people from your company knowing that this feature is about to be unlocked, to mitigate against a rogue employee trying to gain access to sensitive information in the system.


Step 4:

Click Studios support will email you a return code with some instructions on where to set this unlock code.  Now you will be able to log in as Emergency again, and go to Security Administrators menu, and grant yourself the required Roles.  There is one role for every menu you see under the Administration tab.




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