Issue with using Office 365 as email server

[support]

Issue:

https://www.clickstudios.com.au/documentation/move-new-web-server.aspx

A customer has reported to us that when sending Self Destruct Messages, when using Office 365 as a email server, they were getting the following error:

 

 

Text version of Error Data:

 Error: Transaction Failed. The server response was: 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to permanent exception with message Cannot submit message.

 

 

Fix:

Google for this error returns results saying you may not be able to send from one email address and authorize it to be sent via a second email address.  This is possibly a bug with Office365 SMTP as of June 2020.

 

In Passwordstate, Under System Setting, change this setting to the option in the screenshot below.  This should fix this issue:

 

 

 

 

Regards,

Support