Upgrade Error - 8876 to 8951

[Matt Foggin]

Hi,

 

I'm trying to update our Passwordstate to the new version and when the update system logs me out at the end of installing the updated files, I get the following error:

 

In EventViewer I have the following errors against the PasswordState service:

 

An error has occurred executing the call 'QueryBackupSettings' - Padding is invalid and cannot be removed.

An error has occurred executing the call 'QuerySystemSettings' - Padding is invalid and cannot be removed

 

The contents of the UpgradeLog.txt file is the following:

8/7/2020 10:39:33 AM - Passwordstate upgrade started.
8/7/2020 10:39:47 AM - Stopping of the Passwordstate Windows Service started.
8/7/2020 10:39:48 AM - Stopping of the Passwordstate Windows Service completed.
8/7/2020 10:39:48 AM - Compressing and backing up of web files started.
8/7/2020 10:40:27 AM - Compressing and backing up of web files completed.
8/7/2020 10:40:27 AM - Backing up of database started.
8/7/2020 10:40:28 AM - Backing up of database completed.
8/7/2020 10:40:28 AM - Removing old backups started.
8/7/2020 10:40:29 AM - Removing old backups completed.
8/7/2020 10:40:29 AM - Downloading of file passwordstate_upgrade.zip started.
8/7/2020 10:41:19 AM - Downloading of file passwordstate_upgrade.zip completed.
8/7/2020 10:41:19 AM - Extracting of files in file passwordstate_upgrade.zip started.
8/7/2020 10:42:43 AM - Extracting of files in file passwordstate_upgrade.zip completed.
8/7/2020 10:42:43 AM - Copying of new files started.
8/7/2020 10:43:51 AM - Finished copying of new files.
8/7/2020 10:43:51 AM - Starting of the Passwordstate Windows Service started.
8/7/2020 10:43:52 AM - Starting of the Passwordstate Windows Service completed.
8/7/2020 10:43:52 AM - Finished starting the Passwordstate Windows Service.
8/7/2020 10:43:52 AM - Finished deleting the Passwordstate_Upgrade.zip file.
8/7/2020 10:43:56 AM - Finished deleting all temp files in the folder /upgrades/passwordstate.
8/7/2020 10:43:56 AM - Preparing for upgrade has completed successfully.
 

The server is running Windows Server 2012R2.

 

I can "fix" the error by restoring the web files from the backup, but when I try to run the upgrade again I get the same error.

 

Any help would be useful.

 

Thanks,

Matt

 

[support]

Hi Matt,

 

Sorry you've run into this, and can you please look at the following forum post to fix this - IIS is caching some files, but only occassionaly - https://www.clickstudios.com.au/community/index.php?/topic/6773-server-error-in-application-after-upgrade/Regards

 

 

Regards

Click Studios

[Matt Foggin]

Thank you, that solved it.

 

Should have guessed as an IT manager that turning it off and back on would solve it. 

 

Thanks,

Matt