support

Hi Simon, We have fixed the playback issue for the next release, which is due next week. Can you try upgrading Passwordstate, and your external install of the gateway, once this release is available, and then we can re-tets your issues. Here are the upgrade instructions, for when the next release is out - https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf Regards Click Studios

HI SimonRB, Sorry we didn't get back to you sooner on this. The .rdvp file are a proprietary file extension that our session recordings use. We have actually purchased this software from a third party and integrated it with our software, and the video player was custom built by them too. I've just performed a test and the session recordings are as quick as a real life session for us, and you can skip forwards, and backwards with no lag using the toolbar at the bottom of the page. We tested this in Microsoft Edge. Did you use a different browser by any chance and did you have any browser extensions active? Have you possibly changed the default path to the session recordings to a network share, or somewhere else? With the mouse icon, I've also just tested this and the mouse doesn't seem to get stuck at all. ie if I browse to the Click Studios forums within a session, and hover over one of the links and it changes from an arrow to a hand, it instantly changes back to an arrow as soon as I stop hovering over the link. Again, maybe this might be browser related, can you let me know what browser you are using, and what version? Regards, Support

Hi Simon, It actually shouldn't have anything to do with being an administrator. Do you have more than one Remote Session Credential linked to your host? This may be a bug and may need fixing, and I'll test this as soon as I can. Regards, Support

Hi HeinzungAuf5, In your csv file, please insert <br> to start a new line. Please see example below for a csv file and the result of importing it into Passwordstate - Please let me know if you have any questions about this? PS, thanks for using our software! Regards, Click Studios Support

Hi Simon, Thanks for your post and I think another feature we have called "Check Out" will help with this. This feature give a user exclusive access to a Password Record, and this feature works in conjunction with the Remote Session Launcher. Here is a video of how to use the Checkout feature: https://www.youtube.com/watch?v=xq15Bbdkz1k And below is a screenshot of what the user will see, if they try to do a remote session using a Remote Session Credentials linked to a password record configured for Checkout: If you have any questions about this, please don't hesitate to ask. Regards, Click Studios Support

Hi HeizungAuf5, Can you take a look at this forum post, and let me know if it helps? https://forums.clickstudios.com.au/topic/2927-using-a-user-account-policy-to-force-settings-and-permissions-from-a-password-list-template/ Regards, Click Studios Support

Hi Tyrone, In your original request you said "The whole point was to prevent non-admin users from viewing the value of the passwords". This feature is giving you this, but it also prevents copying the password to the clipboard, as the user can then view the password i.e. paste it into Notepad. I hope this clarifies. Regards Click Studios

Hi Tryone, Can you check if the setting 'Hide Passwords from users with the following permissions' is enabled for your Templates and Password Lists, and that you have checked each of the 3 permission options for this setting. Regards Click Studios

Hello, Syslog server information can be specified on the screen Administration -> System Settings -> Proxy and Syslog Servers. Regards Click Studios

Hi Kingalano, We have this feature coming soon - in about 2 weeks time We will support the standard Username and Password fields, plus up to 10 other fields using our Generic Fields on Password Lists, and also OTP form filling as well. Regards Click Studios

After Edge updates applied by group policy, customers are reporting the Passwordstate Extension is logging out and needs to be reconfigured. Manually updating the Edge Browser does not cause this behavior. We are informed this is a Microsoft Bug at this stage, which will hopefully be patched in a future version. https://community.spiceworks.com/topic/2455961-approved-extensions-reinstalling-hiding-microsoft-edge-103-0-1264-37-x64 Other browsers are not affected by this. Regards, Support

Hi Beau, Sorry you're having some issues, and in our testing we can reveal the password almost immediately, and load Password List pages in around 1 second. Where is this user located in relation to you geopgraphically? If the user tries this from a Password List with less than 10 records in it, what's the performance like? Regards Click Studios

Hello Damcoole, We did some more testing last week, and unfortunately Edge is still not supported for this sort of thing. But in the next release, we will be releasing a Chrome version - this release should be due in about 2 weeks time. Regards Click Studios

Hi Dominc, We suspect maybe your AV software has caused this. To re-install the service, please follow these instructions - assuming the passwordstate.exe file still exists: Open a command prompt as an Administrator, and enter the following commands CD "C:\Windows\Microsoft.NET\Framework\v4.0.30319" InstallUTIL.exe "C:\inetpub\Passwordstate\bin\Passwordstate.exe" net start "Passwordstate Service" Regards Click Studios

Thanks very much Alex - fixed for the next release. Regards Click Studios

Hello Tyrone, Based on your intitali screenshot, we think you might be changing the default authentication in IIS, and not for the Passwordstate web site itself - by default, both Anonymous and Windows authentication are enabled for our site. Regards Click Studios

Hello, We will check again whether Microsoft support this yet in Edge - they did not back in March. If they still do not support it, are you able to use Chrome instead - we could release a new build of the Credential Provider if you're able to do this. Regards Click Studios

Hi Daryl, If you run our upgrader, it should prompt you to to also upgrade the database when you first access your web site. If this is not the case, please log a support ticket here https://www.clickstudios.com.au/support.aspx, and provide the output of the following Health check script from here https://forums.clickstudios.com.au/topic/2518-passwordstate-support-information-script/ Can you also please provide a full screenshot of your browser, so we can see the URL being used. Regards Click Studios

Hello Tyrone, Thanks for your enquiry. Due to performance reasons, we need to limit the amount of data we present here in the Navigation Tree. We have some customers with thousands of Password Lists and Folders, and the more data you need to download for this Tree Structure, the slower it us. Regards Click Studios

Hello, Please visit the following page where you can download the latest builds - https://www.clickstudios.com.au/passwordstate-checksums.aspx On this page is a link for where you can download the upgrade instructions as well. Regards Click Studios

Hello Jeremy, This is currenty possible by giving the Help Desk staff access to the one Security Administrator role to this 'User Account Management' screen. Please go to the screen Administration -> Security Administrators, and grant them access to this role. Regards Click Studios

Hello Everyone, Today we have released build 9535. For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios

Hello, After searching the internet, we found the following articles regarding this issue: Original bug with Microsoft confirming it's an issue -> https://borncity.com/win/2022/05/12/windows-mai-2022-updates-verursachen-ad-authentifizierungsfehler-server-client/ Out-of-band patch released on May 19 that has reports of not fixing the issue - https://borncity.com/win/2022/05/21/windows-out-of-band-updates-vom-19-5-2022-versagen-mit-nps-beim-ad-dc-authentifizierungsfehler/ Might require customers uninstalling the patch if they are affected by this, until Microsoft fix it properly. Regards Click Studios

Hello Everyone, Today we have released build 9533. For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios

If you have recently upgraded Passwordstate, to build 9512 or higher, and you receive an error message when running API scripts that reference: "This Passwordstate Authorised Web Server does not have the correct Role selected for this functionality" Please restart your PasswordstateApps application pool in IIS, or restart your Web server, and this should resolve the issue. Regards, Support.