Passwordstate 8 - Accessing a password record configured for One Time Codes errors with "Character is not a Base32 character."

[support]

Uploading a QR code in an incorrect format could lead to a error below:

 

Error Code = Character is not a Base32 character. Parameter name: c, StackTrace = at OtpNet.Base32Encoding.CharToValue(Char c) at OtpNet.Base32Encoding.ToBytes(String input) at passwords_Shared_editpassword.AnalyseOTPUri(String QROutput, Boolean FromTimerTick) at passwords_Shared_editpassword.PopulateFields()

 

Passwordstate 9 has some preventative code to stop this from occurring, but in Passwordstate 8 you will need to clear the QR code manually.  To do this, please follow these instructions below:

 

First, you should take note of the Password ID for your Password Record that you are having troubles with:

 

Now using SQL Management Studio Tools, run the following script but substitute in your Password ID

 

 

USE Passwordstate

UPDATE Passwords SET OTPUri = NULL WHERE PasswordID = 'xxxx'

 

Now you should be able to access your Password Record, and upload a valid QR code.

 

Regards,

Support