Upgrade Error - The directory is not empty

[lunger]

I've had this error more than once when upgrading. It doesn't happen every time, but frequently.

Error message: 

The following error occurred during preparing for an upgrade - The directory is not empty.
 - Method = DeleteFilesInFolder

 

Does this mean there are old files left in place that should be deleted manually?  I'm also (mildly) concerned that there could be malicious files in place that remain after the upgrade.

 

UpgradeLog:

3/12/2021 10:26:18 AM - Passwordstate upgrade started.
3/12/2021 11:08:42 AM - Passwordstate upgrade started.
3/12/2021 11:08:48 AM - Stopping of the Passwordstate Windows Service started.
3/12/2021 11:08:49 AM - Stopping of the Passwordstate Windows Service completed.
3/12/2021 11:08:49 AM - Compressing and backing up of web files started.
3/12/2021 11:09:47 AM - Compressing and backing up of web files completed.
3/12/2021 11:09:47 AM - Backing up of database started.
3/12/2021 11:09:48 AM - Backing up of database completed.
3/12/2021 11:09:48 AM - Removing old backups started.
3/12/2021 11:09:48 AM - Removing old backups completed.
3/12/2021 11:09:48 AM - Downloading of file passwordstate_upgrade.zip started.
3/12/2021 11:11:36 AM - Downloading of file passwordstate_upgrade.zip completed.
3/12/2021 11:11:36 AM - Extracting of files in file passwordstate_upgrade.zip started.
3/12/2021 11:12:11 AM - Extracting of files in file passwordstate_upgrade.zip completed.
3/12/2021 11:12:11 AM - Copying of new files started.
3/12/2021 11:13:08 AM - Finished copying of new files.
3/12/2021 11:13:08 AM - Starting of the Passwordstate Windows Service started.
3/12/2021 11:13:12 AM - Starting of the Passwordstate Windows Service completed.
3/12/2021 11:13:12 AM - Finished starting the Passwordstate Windows Service.
3/12/2021 11:13:12 AM - Finished deleting the Passwordstate_Upgrade.zip file.
3/12/2021 11:14:13 AM - The following error occurred during preparing for an upgrade - The directory is not empty.
 - Method = DeleteFilesInFolder
3/12/2021 11:14:13 AM - Finished deleting all temp files in the folder /upgrades/passwordstate.
3/12/2021 11:17:57 AM - Build 8995 Upgrade Started.
3/12/2021 11:17:57 AM - Build 8995 completed successfully.

 

 

[support]

Hi Lunger,

 

Thanks for reporting it, and we'll do some testing to see if we can replicate the issue -  and then fix it.

Regards

Click Studios

[support]

Hello Lunger,

 

We've investigated this, and cannot reproduce it unfortunately.

Can you please have a look in the folder C:\inetpub\Passwordstate\upgrades\passwordstate and see if there are any files in there left around? Possibly there is a permission issues deleting some files. Also check for hidden files in Windows as well, just to be sure.

Regards

Click Studios

[lunger]

There are lots of subfolders with files in the C:\inetpub\Passwordstate\upgrades\passwordstate folder. Should this folder be completely empty?

 

 Directory of C:\inetpub\Passwordstate\upgrades\passwordstate

03/12/2021  12:14 PM    <DIR>          .
03/12/2021  12:14 PM    <DIR>          ..
03/12/2021  12:14 PM    <DIR>          mobile
03/12/2021  12:12 PM    <DIR>          navigation
03/12/2021  12:12 PM    <DIR>          passwords
03/12/2021  12:12 PM    <DIR>          preferences
03/12/2021  12:12 PM    <DIR>          remotesessionlauncher
03/12/2021  12:12 PM    <DIR>          reports
03/12/2021  12:12 PM    <DIR>          securid
03/12/2021  12:12 PM    <DIR>          selfdestruct
03/12/2021  12:12 PM    <DIR>          selfdestructcreate
03/12/2021  12:12 PM    <DIR>          setup
03/12/2021  12:12 PM    <DIR>          upgrades
03/12/2021  12:12 PM    <DIR>          upload
03/12/2021  12:12 PM    <DIR>          WinAPI

 

In total, there are 747 Files, 78 Folders, 52.3MB.

[support]

Yes, this should be deleted after every upgrade.

 

Please manually delete them all, and then check your entire Passwordstate folder has Modify NTFS Permissions for the NETWORK SERVICE Account. This is the default account used on the Application Pools in IIS, so if you have changed this account to instead use a gMSA Account, please make sure there is permissions for that account.

Regards

Click Studios