Issue installing Gateway

[Vincent]

I'm currently installing PasswordState gateway on an other virutal machine as the one the server (Build 9519) is.

I followed the steps of the Passwordstate Remote Session Launcher (clickstudios.com.au) and at the step 8, the Browser based Gateway settings button is returning an error (image 1).

And in the error console (image 2).

The gateway vm is reachable through 7273 port.

Can you help me figure out what's wrong ?

[support]

Hi Vincent,

Can you please log your support ticket here https://www.clickstudios.com.au/support.aspx so we can gather some basic information about your environment.

Can you also explain when this error occurs, as it looks like a SQL Server timeout issue, a not something to do with our Gateway.

Can you also provide:

• A text version from the error console, so we can cut and paste it into a tool we have
• And follow this article so we can capture some basic information from your web server - https://forums.clickstudios.com.au/topic/2518-passwordstate-support-information-script/

Regards
Click Studios

[Vincent]

Hi Support,

 

Well I tried again yesterday and the button worked. I can't see what was blocking as nothing changed since the ticket was opened.

 

Thank you.

 

Regards,

Vincent

[support]

Okay - thanks for letting us know.

Regards

Click Studios