issue - upgrading from 9595 to 9630 reset portal not working

[Jussi]

Hi,

 

Shortly decsription.

We upgraded our test env from 9595 to 9630 as doing earlier.

Enable maintenance 

backups taken

first upgrading app server then reset portal

adding commsapikey on reset portal web.config

 

But in the app server auditing view while trying to access to reset portal page, given -> Build No '9630' - Failed API Call: An error has occurred authenticating to the API.

activity : Failed API Call

 

Previous versions might have had issue that allowed ip ranges needs to be saved again via UI and then the reset portal has started working and nothing issues faced...

 

Anyone have idea how to fix this? There the issue is. environment / infra not changed.

[support]

Hello Jussi,

 

If you need our assistance with this issue, could you please log your support ticket here - forums are for the community to assist each other - https://www.clickstudios.com.au/support.aspx

Can you please provide the following:

• A screenshot of what you are seeing for the Failed API Call
• A copy of the web.config file in your Password Reset Portal folder
• And follow this article, and provide is the output to have a look at - https://forums.clickstudios.com.au/topic/2518-passwordstate-support-information-script/

Thanks

Click Studios