Initial Set up Wizard when installing Passwordstate crashes, Windows Server 2022

[support]

Issue:

You have installed Passwordstate on Server 2022, and are attempting to run through the initial set up wizard.  Your Test Connection button comes back as a successful test, but half way through the wizard the screen crashes asking you to look in the "DebugInfo" table for any error.  You check the DebugInfo table, and nothing gets returned.

 

Potential Cause:

At the time of writing this forum post we've only seen this issue a couple of times, and we believe this occurs if TLS 1.2 has been disabled on the web server.  This could be applied via Group Policy or may be built into the OS by default.  TLS 1.2 is still perfectly safe to use, and TLS 1.3 will be supported by Click Studios we think in the next major build we release.

 

Potential Fix:

 

Enable TLS 1.2 on your system, reboot, and reset the initial Passwordstate set up wizard.  The easiest way to do this is with IIS Crypto tools, and this process is outlined below:

 

1. Download IIS Crypto GUI from this link on your web server, and open it once downloaded:  https://www.nartac.com/Products/IISCrypto/Download
2. Click the Best Practices button
3. Reboot your web server
4. Reset the Passwordstate installer as per these instructions: https://forums.clickstudios.com.au/topic/1663-resetting-the-passwordstate-setup-process/
5. Run though the initial set up wizard

 

If for some reason this does not help, please log a support call with Click Studios Support: https://www.clickstudios.com.au/support.aspx

 

Regards,

Support