Server Error in '/' Application after Upgrade

[support]

We’ve had a couple of reports of the error screen below after upgrading Passwordstate, and we believe this is a transient IIS caching issue.

 

To fix this, simply restart each of the Passwordstate Application Pools in IIS, or reboot your server,  and this will fix it. We will continue to investigate if we can reproduce this consistently, so we can work on a fix.

 

Regards

Click Studios

[Lennart]

Hi Administrators,

 

Has any fix been made for this types of errors after the upgrades?

 

Thanks,

Lennart

[support]

Hi Lennart,

 

No sorry there has not been, as we've never seen the issue ourselves - we need to replicate an issue in order to fix it.

 

And we believe it's some sort of IIS caching issue, and a reboot of the web server normally fixes it - so it's not a code thing we are able to provide a fix for.

Are you still seeing this after a reboot? If so, can you please edit the file c:\inetpub\passwordstate\web.config file, and turn CustomErrors off. When you save the file and access the site again, does it report the error?

 

Is your screen reporting this generalerror.aspx, or customerror.aspx?

Thanks

Click Studios

[GarryODriscoll]

Hi,

I have just upgraded and got this error hence why I'm here.

 

I have rebooted the server but it didn't clear. i have then set the CustomErrors to off and now get the below. Any help would be appreciated.

 

 

 

[support]

Hello Garry,

 

We believe this issue is caused by you not following the upgrade instructions correctly - you are first meant to upgrade to build 8995, and then you can upgrade to version 9.

 

Can you please restore your system, and as of next Monday, we are releasing build 9300, with a lot easier upgrade process.

Thanks very much.

Regards

Click Studios

[GarryODriscoll]

Thank you,

 

I restored and then followed the manual upgrade instructions after reading the below article and this process worked. I'm now on the latest version.

 

[support]

Thanks Garry